FAQ

Are your coffees Fair Trade Certified?

Our coffee buyers proudly place a great amount of emphasis on quality and sustainability, both from an environmental and economic standpoint.

We purchase a number of coffees from Fair Trade certified cooperatives; however, many producers decide it’s in their best financial interest to channel their resources toward continued advances in quality and sustainability instead of the expensive process of certification. We like to factor a producer’s efforts toward greater quality as well as environmental and economic responsibility into our purchasing decisions, regardless of their certification status.

Moving forward, it is our intention not only to maintain, but to expand our efforts to search for the best sustainable coffees the world has to offer.

How should I store my coffee?

“Freshness is key and coffee’s full awesomeness is fleeting.” We recommend using coffee within 14 days after the packaging is opened. In our experience, the distinct and complex flavors that characterize our coffees will tend to have faded after that point.

We recommend storing coffee in a cool, dry place, away from heat and light, in its original packaging, or an airtight container.

The levels of moisture present in the refrigerator and freezer can greatly accelerate flavor loss. We don't recommend storing beans in the refrigerator and can only recommend storage in the freezer under specific circumstances (namely long term, uninterrupted periods).

What is your return policy?

At Java Beans Coffee, our goal is to provide our guests with impeccable service, the highest quality goods, and of course, delicious coffee. We want you to be happy with your Blue Bottle experience, so we strive to make sure our return policies reflect that.

Whole Bean Coffee - Coffee is perishable and our whole beans are roasted to order, so we're unable to accept returns on coffee.

Do you ship to my country?

We are shipping to EU soon!

Purchases of whole bean coffee and perfectly ground coffee made through our webshop are currently available for shipment to addresses within Indonesia.